Mozy Review

*Editor's Rating: 8.0/10 

Mozy is an online backup service owned by EMC, one of the largest data backup and storage corporations in the world. If any company knows storage, EMC does. As you might expect, Mozy takes the data protection business very seriously.

One of the marks of a competitive online storage company is the diversity of the plans it offers to its customers, and Mozy is certainly no exception. Mozy separates its backup plans into three main categories: Home, Pro and Enterprise. The company has a solution for almost everyone, from individual users seeking to back up their personal files, photos and videos, to professionals working for large, international businesses.

Ease of Use

Data protection has never been easier thanks to Mozy’s 100% automated backup. After a simple product installation, you just select the files and folders you want to protect and Mozy will make sure your new and updated data is regularly stored on secure servers. You’ll no longer have to worry about the safety of your data due to theft, loss, hardware damage or natural disaster.

Backing up to optical media and external hard drives may have seemed efficient until you’ve tried an online storage product like Mozy, whose fully-automated backup solution takes care of every aspect of protecting your data, allowing you to concentrate on other things. You can schedule your backups to run on a daily or weekly basis, and at specific times of day or night—anytime that’s convenient for you.

Security

Mozy goes above and beyond what some online storage solutions provide in terms of data security. Its data centers are monitored on-site 24 hours a day, 7 days a week, 365 days a year and are protected by state-of-the-art fire detection and suppression systems, earthquake-resistant (up to 7.5 magnitude) safeguards and redundant power distribution units. What this means to you is that the highest level of precaution is taken to ensure that your data is safe and secure as soon as it has been backed up to Mozy’s data centers.

One of the most important security features Mozy provides is encryption for your computer files before they have even been backed up to the data centers. Mozy even gives you the option of choosing between two of the most secure encryption methods available to protect your computer data—a MozyHome-provided key with 448-bit Blowfish encryption, or your own personal key with 256-bit AES encryption. Either way, you are using some of the most advanced encryption technology available today. As for data transfer to Mozy servers, they utilize Secure Socket Layer (SSL) encryption to ensure that your data is safely transmitted over the Internet.

Customer Support

Good customer support experiences keep a lot of businesses’ customers happy, and Mozy understands this important issue. Mozy’s 24/7/365 support provides access to a U.S.-based team of representatives to help you with technical configurations, account information or any product-related issues you may experience. Support is even available on holidays.

It should be noted that phone support is available for MozyPro and MozyEnterprise-level customers. Mozy averages a two-minutes-or-less wait time for phone support calls, and even provides additional support through the Mozy community—an online resource of knowledgeable users that are constantly providing assistance and support to members. Live support via chat is also an option for MozyHome and MozyEnterprise-level customers. If that’s not enough, a comprehensive knowledge base with product tutorials is available to customers of all levels and plans.

Accessibility

You can sync your files across multiple computers and mobile devices by using Mozy’s “Stash and file sync” feature. Stash and file sync ensures that your data is available wherever you are, so long as you have Internet access via desktop, laptop, tablet or smart phone. Your files will be up to date and accessible using this convenient and efficient synchronization feature. Mozy apps provide file access for iOS and Android devices so you can access your data on the go.

Mozy supports the following operating systems:

MozyHome

  • Windows XP (32 & 64 bit)
  • Windows Vista
  • Windows 7
  • Windows 8
  • Mac OS X 10.4+

MozyPro (End User)

  • Windows Server 2003 & 2008
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Mac OS X 10.4+ (desktop/server)

MozyPro (Server)

  • Windows Server 2003, 2008 & 2012
  • Mac OS X 10.4+ servers

Mozy provides apps for the following mobile operating systems:

  • iOS iPhone, iPad and iPod Touch
  • Android devices
  • Kindle Fire

Other Features

  • Version support is provided to allow restoration of previous file versions of up to 30 days old.
  • To save bandwidth, Mozy performs incremental backups so that only files that have changed since the most recent backup will be backed up.
  • Mozy will back up all open and locked files, so that all of your documents and other files are protected in the event of a failure, damage, loss or theft. You can even back up your Outlook PST files so your archived emails are secure.

Pricing

The following pricing plans are available for MozyHome users:

MozyHome 50GB MozyHome 125 GB
$5.99/mo $9.99/mo

Add an additional 20 GB of space can be added for an extra $2 per month

Summary

The simplistic interface, robust features and high-end security measures implemented by Mozy make it an easy choice among today’s list of online storage services. On top of that, they offer some of the most affordable backup plans on the market, starting at less than $6/month. Mozy products are trusted by individuals and businesses, and its parent company, EMC, is a contributing factor as to why so many people trust their data with Mozy. Mozy also offers world-class support, which truly matters when you’re talking about everything from personal photos and videos, to professional documents and other confidential data.